Open the TeamViewer QuickSupport app again and Allow the Cropster Support person to reconnect.Click Quit & Reopen to apply the changes. When the following dialog appears again.Switch to the Accessibility menu in the left menu bar and, again, check the box next to TeamViewer QuickSupport.Check the box, next to TeamViewer QuickSupport (under Screen Recording).Be very careful with who you give your user number. You need to enter your PC password to confirm. The Teamviewer QuickSupport apps intended to allow you to have someone else take control of your computer. On the bottom left corner, click on the lock icon to make changes.(The yellow triangle indicates that full access has not been granted) In case you have ignored the prompt, you can do so afterwards as well. When downloading TeamViewer you will be prompted to review the S ystem access. The application will then present you with credentials to provide to your technician.How to allow remote control via TeamViewer (Mac only)Īpple has introduced a security feature with MacOS 10.14 (and higher) that requires additional permissions to be assigned to TeamViewer to allow us to control your Mac after connecting to your computer via TeamViewer. You can now click the “Close” button on the TeamViewer “Review System Access” dialog. A warning dialog will appear, dismiss it by clicking “Later”. In the file chooser click the “Application” shortcut and then locate “TeamViewer QuickSupport” and select it from the list. On the right pane click the “+” icon at the bottom of the list.
In the left pane of the preferences window scroll down to “Full Disk Access” and select it. Once unlock, scroll through the left panel to find the “TeamViewer QuickSupport” item and check the box. You will need to enter your username and password for the computer. In the same preferences window click “Accessibility” and then unlock the preferences pane by clicking the Lock icon at the bottom of the window. The preference window will warn you that you will need to quit TeamViewer, click “Later”. Sequentially click on each button and allow it access.Ĭlicking on “Open Screen Recording Preferences…” will open the “Security & Privacy” preferences pane. Then double-click to start it.Ĭlick the Open button on the security promptĪllow TeamViewer permissions to access your computer in the next window. Start by downloading the software from the TeamViewer website:ĭrag the icon in the window to your “Applications” folder to copy it to your computer.
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